Shipping + Return Policy

Please contact us if you receive a bottle that is damaged or flawed so we can make it right. Send an email to or call 415-613-4984.

Okapi ships wine most places using third-party fulfilment houses and major carriers - Fed Ex, UPS and GLS. We do not mark up shipping costs. We recommend shipping by air when hot weather threatens to damage ground shipped wines. Although we use refrigerated trucks for most of the journey, your wines will sit on a regular truck on delivery day. Glad to advise if you have concerns. Remember, by federal law, an adult must be available to sign for deliveries of alcoholic beverages.